Delivery

We are commited to making delivery of your order simple, problem free and fast
Deliveries within mainland UK are FREE* for all orders over £80
Your order will be delivered from 1 to 4 business days

Majority of our products delivered by tail lift lorry on pallets/crates, in nets or bulk bags with a third party carrier. The pallet is removed from the lorry using a manual pallet lifter and placed at a suitable point on your property with a special hand trolley. Only condition for trolley to operate is hard surface (no grass, gravel, sand, soil and pavement).

Note: Please be aware that you‘re ordering large amount of wood. It is your responsability to ensure that there is clear and safe access for the delivery vehicle.

*Except: CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF38, CF46, CF47, CF48, CF64, CF81, CF82, CF83, Fy, HU, NP, RG1*RG20, RG30, RG31, RG40, RG41, RG42, RG45, SB, YO1, YO8, YO10, YO14, YO15, YO16, YO19, YO23*YO25, YO31, YO41*YO43, YO90, YO91, BA, CM1*CM8, CM11*CM24, CM77, CO1, CO3, CO6, CO8, CO9, CO10, DH1*DH7, DH9, DH, DH97, DL1*DL7, DL9*DL10, DL14*DL17, EN, IG, IP7, IP22, IP24*IP33, IP98, NE1*NE13, NE15*NE18, NE21, NE23*NE45, NE82, NE98, NE99, NR1*NR6, NR8*NR11, NR16*NR27, RG21*RG29, RM, SL, SP, SR, SO, TS, WD, YO7, YO11*YO13, YO17, YO18, YO21, YO22, YO26, YO30, YO32, YO51, YO60, YO61, YO62, BD23, BD24, BH, CF31*CF37, CF39*CF45, CF61, CF62, CF63, CF71, CF72, CM0, CM9, CO2, CO4, CO5, Co7, CO11*CO16, DH8, DL8, DL11*DL13, GU, HA, HG, IP1*IP6, IP8*IP23, LA1*LA10, ME, NR7, NR12*NR15, NR28*NR35, PO1*PO22, SS, TA, UB, BN, BR, CR, CT, DA, DT, KT, RH, SM, TN, TW, E3*E8, E20, EX, LA11*LA23, N2*N22, NW2, NW11, W3*W14, CA, E1, E2, E1W, E77, E98, LD, LL15*LL32, N1, N1c, NE19, NE20, NE22, NE46*NE49, NE61*NE71, NW1, SE2*SE10, SE12*SE28, SW2*SW20, SY7*SY12, SY15, SY16, SY17, SY21, SY22, W2, LL33*LL49, LL51*LL78, SA, SY18, SY19, SY20, SY23, SY24, SY25 *

Note

Pallet Netwrok deliveries

• On arrival the driver must conduct a risk assessment taking into account the following factors.

• The pallet base is sound and the condition of the goods is able to withstand the unloading procedure safely.

• The vehicle is on a level surface and on a suitable hard standing surface as close to the delivery point or property as

deemed safe by the driver.

• Due to ground conditions this may well be at the entrance or kerbside of a private residence or commercial property.

• The driver is not obliged to provide assistance in moving the pallet to any other location once it has been removed from

the tail lift.

• The consignee must then accept responsibility for the goods and any onward movement.

• The driver will undertake to place the pallet as close to a property as is deemed safe by the driver.

• Please note that manual pallet trucks can only operate on tarmac, concrete and paved areas which must be level and clear

of obstructions. Manual pallet trucks cannot operate on gravel, earth, grass or any other type of non-solid surface.

Customer reviews

James A.

09/07/2019

as described.
Arrived as described in 3 business days. Logs stay lit. I'm using it for heating.

Luke

09/07/2019

Ordered birch crate, delivered in 2 business days. Tail lift lorry brought the crate. Had no worries. Recommend for everyone. Thank you.